Last Updated: August 26, 2025
Contact: Booko App Inc., 325 Sharon Park Drive, Menlo Park, CA, Box 105 Unit D-5;support@bookoapp.com
By using Booko, you agree to these Terms. If you use Booko on behalf of a company (a "Provider"), you represent that you have authority to bind that company.
Booko provides software tools for Providers. Booko is not the provider of the underlying services to end-customers (haircuts, treatments, etc.). Providers set their own services, schedules, prices (including dynamic pricing rules), policies, and are responsible for fulfillment, customer service, and compliance.
No illegal, fraudulent, harmful, or abusive activity; no storing medical records or special-category data; no spam or unlawful marketing; no infringement or scraping; no security testing without permission. We may remove content or suspend accounts at our discretion.
Stripe Connect (Express). Providers are Merchant of Record.
Booko charges an application/platform fee (currently 2.8% + $0.25 per booking), subject to change at any time with or without notice. Stripe processing fees may apply separately.
Charges may be captured at booking, held/deposited, captured after the appointment, or invoiced—this may vary by Provider configuration and by transaction. Booko may change or add capabilities over time.
Stripe pays out to Providers on the configured schedule (default weekly).
Providers are solely responsible for taxes.
Providers are responsible for disputes/chargebacks. Booko may assist and may impose reserves, rolling holds, offsets, or other risk controls.
Stripe handles card data; Booko does not store card numbers.
Providers should publish and control their policies. Where a Provider has not set a policy, Booko may apply reasonable defaults which may change.
Subject to Provider policy and applicable law. Booko may process refunds (including portions of application fees) at Booko's discretion to mitigate disputes or address errors.
We may step in to address abuse, fraud, operational errors, or risk, and may issue credits/refunds at our discretion.
Booko sends transactional emails and may send SMS in the future.
Booko or Providers may send marketing communications only with appropriate consent. Providers using Booko's bulk email/SMS must comply with applicable laws (e.g., CAN-SPAM, TCPA/CTIA) and maintain consent records. Booko may require evidence of consent and may suspend messaging features for abuse.
Prices may vary based on factors configured by Providers or the platform. The final price is displayed before purchase. Providers control pricing choices and are responsible for compliance with pricing and advertising laws.
Use is subject to our Privacy Policy. For Provider-controlled customer data processed by Booko's tooling, Booko acts as a processor. A Data Processing Addendum (DPA) is available upon request.
Booko owns the platform and all related IP. You grant Booko a license to use feedback without restriction. Provider content remains Provider's; you grant Booko a license to host/display it to operate the service.
Beta or experimental features are "as is," may be modified or discontinued at any time, and may be subject to additional terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." BOOKO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. BOOKO DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOOKO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. BOOKO'S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE FEES PAID BY YOU TO BOOKO FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Providers will defend, indemnify, and hold harmless Booko from claims arising out of their services, policies, content, messaging, pricing, taxes, disputes/chargebacks, or use of the service, including alleged violations of law and third-party rights.
We may suspend or terminate access for any violation, legal risk, nonpayment, or harm to the platform. Upon termination, your right to use the service ends, but provisions intended to survive will survive.
We may change fees, features, or these Terms at any time with notice by posting updates or via email. Continued use after changes constitutes acceptance.
These Terms are governed by the laws of California. ANY DISPUTE WILL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS; CLASS ACTIONS ARE WAIVED; JURY TRIAL IS WAIVED. Either party may bring individual claims in small claims court. Venue/seat: San Mateo County, CA.
Booko App Inc., 325 Sharon Park Drive, Menlo Park, CA, Box 105 Unit D-5;support@bookoapp.com
These terms are general information and not legal advice.